Sunday, May 16, 2010

Software: Windows Install Clean Up

did you ever experience a problem while trying to install an iTunes update? i had this problem getting this error message that something was wrong with the Windows Installation Package. first i thought it had something to do with my QuickTime Registration Key for QuickTime Pro; however, it took me a while to sit down and try find out why this message always came up.

one day i un-installed (or tried to un-install) every Apple application on my computer (including the Safari Browser). i stumbled across a problem trying to un-install the Apple Software Update. when i checked the properties i found out that the folder where it was looking for a .msi file was empty.

some time ago i downloaded the Windows Install Clean Up tool from Microsoft, but never used it. searching the internet again for details on this issue i came across this article on the Apple support site: http://support.apple.com/kb/HT1926. it has a link to the Windows Install Clean Up software: http://support.microsoft.com/default.aspx?scid=kb;en-us;290301. there's a warning at the Microsoft site about the use of this tool. however, there's not much to go wrong. i followed the instructions from the Apple support page, starting the Windows Install Clean Up program a window opens that lists all the programs installed. next i selected Apple Software Update and pushed the remove button.

then i re-installed iTunes & QuickTime and the Safari Browser without any problems and any error messages. what i found interesting was that the Apple Software Update folder was now in a different place than where the system required it before for the iTunes update. Problem solved!

enjoy!

tom.paine


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